By Lisa Terry
The concepts at the core of peer-to-peer networks — more efficient use of resources, a strong sense of community, great user interfaces, access to new markets — all offer game-changing opportunities for hospitality organizations to improve the customer experience.
“The big question for the industry is: Do we copy or be consciously different?” asks Julie Fawcett, managing director for Qbic Hotels (www.qbichotels.com), which uses TravelClick.
Hotels — and restaurants — nimble enough to identify and incorporate adapted ideas from the sharing economy into their businesses will not just survive, but will keep up with or even surpass these upstarts.
Read more at Hospitality Technology